Customer FAQ

Quick answers to frequently asked questions by customers

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18 articles in this collection
Written by Alfred Kam

How to access the driver portal

Accessing the driver portal on your mobile device
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Written by Alfred Kam
Updated over a week ago

What's ROVA API?

developers, ROVA API, get started with API
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Written by Alfred Kam
Updated over a week ago

Driver requirements

Access to delivery opportunities using the ROVA platform
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Written by Alfred Kam
Updated over a week ago

What cities is ROVA available in today?

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Written by Alfred Kam
Updated over a week ago

What type of deliveries can the platform handle?

type of delivery, delivery type,
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Written by Alfred Kam
Updated over a week ago

I really liked the courier that delivered my last package. Can I request a specific courier?

request specific courier/driver
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Written by Alfred Kam
Updated over a week ago

Who are the drivers on the ROVA platform?

drivers, couriers
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Written by Alfred Kam
Updated over a week ago

I believe there was a billing mistake. How do I get it fixed?

billing issues, refund, over charge, reimbursement
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Written by Alfred Kam
Updated over a week ago

My customer says the delivery was not received. What do I do?

lost order
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Written by Alfred Kam
Updated over a week ago

What happens in case my delivery is lost/stolen/damaged?

delivery insurance, deliver securely, delivery damage
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Written by Alfred Kam
Updated over a week ago

Can I use ROVA to make food deliveries?

food delivery
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Written by Alfred Kam
Updated over a week ago

I ship a lot. Is there a discount for volume customers?

Volume deliveries, enterprise, discounts
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Written by Alfred Kam
Updated over a week ago

I have a large and/or heavy item that needs to be delivered. Can ROVA deliver it?

large delivery, large items, freight delivery, trucking
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Written by Alfred Kam
Updated over a week ago

I am not a business, but I have something that I want couriered. Can I use ROVA?

Personal delivery, rush delivery, non business delivery
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Written by Alfred Kam
Updated over a week ago

How quickly will my customer get their delivery?

rush delivery
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Written by Alfred Kam
Updated over a week ago

How do I pay for deliveries?

Delivery price, cost of delivery, pay for delivery.
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Written by Alfred Kam
Updated over a week ago

How do I create an order

Create new order, request delivery, request courier
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Written by Alfred Kam
Updated over a week ago

How do I sign up?

Order Delivery, new customer sign up
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Written by Alfred Kam
Updated over a week ago